Xinet Online Support

For Xinet Customer Support, please provide your log-in details below. You will be directed to the appropriate site.

Is your Maintenance Agreement Up-to-date?


Make sure your Maintenance Program Membership is current before the next upgrade ships. Contact your Authorized Xinet Integrator or contact to confirm your Maintenance expiration date.



Our technical staff is on-call to support you, live, 18 hours of every business day during the following times:

6:00 AM to 6:00 PM Pacific Standard Time
Telephone: +1 510.845.0555
Languages: English, Chinese and Japanese

9:00 AM to 5:00 PM Central European Time
Telephone: +49 (0)
Languages: English, French and German

Home > Customer Support

WebNative Suite - Customer Support

Xinet is Here to Help
Technical expertise is as near as your keyboard or phone

Before you invest in Xinet®WebNative® Suite, it's important to know that the company that's been developing and supporting this robust and sophisticated digital asset management platform since 1991 is on call to answer your technical questions.

But there’s more to a Xinet license than tech support. With enrollment in the Xinet Maintenance Program, you have access to:

  • All new platform features, regular product upgrades and frequently released patches supporting new versions of supported operating systems and essential graphic software tools.
  • Live engineering support, 18 hours every business day.
  • Online access to TechNotes, an up-to-date online database of tips and how-to’s.
  • Online access to volumes of development, administrative and user documentation.
  • Hands-on training workshops in Berkeley and Munich led by Xinet engineers (at nominal cost).

One year of enrollment in the Xinet Maintenance Program comes free upon the initial purchase of a new WebNative server license. Xinet or your Authorized Xinet Integrator will contact you about Maintenance renewals on an annual basis to ensure that you stay current and compatible with all of your operating systems and desktop graphics applications.

Disaster Recovery Licenses now online.
If your business is shut down by a natural disaster, power outage, or equipment failure, a Xinet Disaster Recovery License can have your site up and running again in no time.

Three-day licenses can be generated on an "as available" basis over the Internet to any company with a current Maintenance Program Membership. Go to the Customer License Information page of the password-protected Customer Support site for details.